NAVIGATION

Technical Support Agent / Traveling Installer

Please read fully before applying as this role involves a few things.

Are you interested new technology? Do you enjoy a fast paced unconventional work day? Have you wanted to travel both domestic and abroad? Our culture at Creative Works is fun, energetic, and professional. We are seeking a new full time member in our rapidly growing Arcade Attraction Department to fulfill a role on our in house support and installation team.

This position will require both domestic and international travel. Prior experience with Low Voltage wiring and electronics. Basic Coding and Concept Design. Arduino / Rasberry Pi experience is a plus. Creative concepts and development including Escape Rooms, Laser Tag, Special Effect Lighting, Virtual Reality and Arcade Attractions. Internal and external support and help desk calls during both business hours as well as evenings/weekends. Assembly and production of products through various stages of manufacturing.

If you’re looking for something different and unique – we’ve got it and encourage you to apply. (view us online: www.thewoweffect.com)

Duties & Responsibilities

  • New product design and development
  • Concept to implementation for various projects
  • Attraction installations (duration 2-4 days travel) Monday – Friday ( up to 2-3 times per month)
  • Help desk – able to handle internal and external support cases by phone, email, or chat (rotating on call that includes evenings/weekends)
  • Strong aptitude for learning and self teaching
  • Data line termination and routing
  • Low voltage wiring and PCB development
  • Problem solving common PC errors
  • Network design and implementation
  • Internal IT and data management
  • After hours on call support every 3rd week (nights and weekends)
  • Strong written and oral communication

Keys to success

  • Must be able to work well with others and communicate status and concerns in a positive manner. Must be able to follow the directions of the project manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality.
  • Organization
  • Able to see tasks start to finish
  • Work well under pressure
  • Handle multiple tasks simultaneously
  • Excellent written and oral communication skills
  • Excellent computer skills for using our various online cloud-based tools and software programs
  • Able to find solutions to uncommon issues and make decisions
  • Demonstrate logical reasoning and thoughtful insights when it comes to problem-solving

Qualification Requirements

  • Experience in a technical or related field (IT, Audio Video, telecommunications, etc)
  • Proficient in small electronic repairs and troubleshooting
  • Working knowledge of Windows advanced settings and configurations
  • General knowledge of low voltage wiring
  • Safe use of power and hand tools
  • Previous experience with arduino coding and low voltage is a plus
  • Valid driver’s license
  • Able to lift up to 75 lbs

Pay and Benefits

  • Full-Time M-F 8AM – 5PM
  • $30k-$40k+ starting salary plus incentives and bonuses
  • Technical Sales opportunities for commission
  • Quarterly Bonuses based on Customer Satisfaction and Performance
  • Per Diem and travel pay when traveling
  • PTO accrual
  • Health, dental, and vision packages w/ employer contribution
  • 401K

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